1. What are Giclée prints and Canvas prints?

Giclée Prints: High-quality, fine art prints produced using archival inkjet printing technology. These prints capture the intricate details, colors, and texture of the original artwork, ensuring long-lasting, vibrant reproductions.

Canvas prints: These are Giclée prints printed on canvas material and then wrapped around a wooden frame for a gallery-style look. They’re ready to hang and add a sophisticated touch to any space.

2. How long will it take to receive my order?

All orders are processed and shipped within 5-12 business days within the USA. Please note that this time frame includes production, quality checks, and packaging. Delivery times may vary depending on your location, but rest assured we work hard to get your order to you as quickly as possible!

3. Do you offer international shipping?

At this time, we only ship within the United States. If you’re looking for international shipping, please check back soon as we may expand our shipping options in the future.

4. How much does shipping cost?

Shipping fees are calculated at checkout based on your order size and delivery location. We strive to keep shipping costs affordable while ensuring safe and secure delivery.

5. Will I receive a tracking number for my order?

Yes! Once your order has shipped, you’ll receive an email with a tracking number so you can monitor your package’s journey to you.

6. What if my order arrives damaged?

While we take great care in packaging your order to ensure it arrives in perfect condition, accidents can happen during shipping. If your order arrives damaged, please contact us within 7 days of receiving it with photos of the damage, and we’ll be happy to help arrange a replacement or refund.

7. Can I cancel or modify my order after placing it?

Orders are processed quickly to ensure timely delivery, so we’re unable to cancel or modify orders once they’ve been placed. Please double-check your details before completing your purchase to ensure everything is correct.


8. How do I care for my Giclée print or Canvas print?

Giclée Prints: To keep your print looking its best, display it away from direct sunlight and avoid excessive moisture or humidity. You can frame your print under glass or store it flat in a dry place.

Canvas prints: Canvas prints can be wiped gently with a soft, dry cloth. Keep them out of direct sunlight to preserve the colors and avoid any discoloration over time.

9. Do you offer refunds or exchanges?

We want you to be completely satisfied with your order. If for any reason you are not happy with your purchase, please reach out to us within 14 days of receiving it. We offer refunds or exchanges for items that are defective or damaged during shipping. Please note that custom or personalized items (if available) are not eligible for returns.

10. How can I contact customer support?

If you have any questions or need assistance with your order, please don’t hesitate to contact our customer support team at [info@michielfolkers.com] or use the contact form on our website. We’re here to help!